When connected, a login page(same as login locally) should be displayed which allows unlock remote machine. To fix the Windows Explorer service causing a black screen on Windows 11, use these steps: Use the 'Ctrl + Shift + Esc' keyboard shortcut to open Task Manager. One way to resolve it is open a tunnel of port 5900(VNC) and run VNC viewer to connect to target machine and it will prompt login page normally, once unlocked, close VNC viewer and back to RustDesk, the login page is now prompted. Check the screenshots keyboard shortcuts. If you have a Mac laptop, it may be out of power. Turn Off Automatic Graphics Switching (for black screens on dual-GPU MacBook Pro only) Some MacBook Pro models have dual graphics cards that switch automatically. Then take a screenshot according to your preferred method, whether thats keyboard shortcuts or the Screenshot app. If your Mac screen goes black - Apple Support Select version: Table of Contents If your Mac screen goes black If your screen goes black, your Mac or display may have gone to sleep. If this works, you’ll know rather quickly because the black screen will give way to the regular Mac OS desktop. If the target Mac is auto locked due to long time no operation, it will show a black screen with mouse cursor only and unable to show login page. If the screenshot feature on your Mac isnt working, shut down the Mac and turn it on again. To release the mouse input and access the top menu bar easier, press Control + Option shortcut. If you use a virtual machine in Full Screen view mode move the mouse to the top of the screen and wait for 1-2 seconds to open the Mac menu bar. For example, a failed update may cause the computer to suddenly display a black screen. When Win10(should be any version of client but only tested on Win10 yet) try to connect a MacOS machine with RustDesk pre-installed(internal Remote Desktop function also enabled which allow VNC client to connect). Force restart Windows in Parallels Desktop: click Actions on Mac menu bar > Reset. This problem can occur for a variety of reasons, but Mac computers most commonly display a black screen due to glitches with system upgrades or updates, or as a result of some type of problem while restarting from sleep or standby mode.
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